Contributed to team success by exceeding monthly sales goals as a part-time employee and a full-time Biology student. Utilized strong product knowledge and expertise in customer service skills, when applying advanced sales techniques to increase sales and profitability. amzn_assoc_title = "Rose Gold Wheat Chains"; Top fine jewelry sales associate skills needed to get the job. Perform daily department maintenance tasks including re-stock, re-merchandising, display, and merchandise transfers. Courses can cost anywhere from $300 to $3000. Customer service, processing returns. Customers feel this as well. Working in a Jewelry Store is a wonderful profession that holds admiration and great pride. So do I…, “This older lady said to me ‘My ring used to snag real bad. Key Jewelery Sales Skills amzn_assoc_tracking_id = "jewelry-secrets-20"; Don’t lie about anything, but don’t disregard them either. I draw out a diagram of how light enters a Diamond “This is light entering the stone. :). These skills may be not be the exhaustive list for a Successful Sales person, but are definitely the key drivers that a Sales person should posses. I’m painting a picture of them with the ring somewhere other than here. Provided personal assistance to customers with the goals of ensuring a positive shopping experience and stabling a basis for repeat patronage. Waiting to be pounced on. I allow them the time to talk it over. Communicate positively and effectively not only with customers but also with co-workers and with upper management. retail sales, greeting customers, customer service, general cleaning. Stocked, maintained and displayed feature end caps of new merchandise. Handle the tasks of replenishing new merchandise inside case lines as well as Prepare Go over Clarity and how rare it is in nature as you go up the Scale. Promoted current sales while assisting customers. Excellent Teamork and Leadership skills Excellent Organization Extremelly motivated Computer Experience. “This Ring has Channel Set Diamonds in it” SO? Get the approval of others. Anybody could swap out a stone or replace it with a crappy one. See what makes them tick. They enjoyed working with you. Cleaned and organized display cases in a way that would be appealing to customers. Like you’re on display! Developed customer service skills, built strong customer relationships and developed greater expertise in a high-end retail environment. Steady and Laughing? The items that you LOVE are the items you’ll sell tons of! You want to learn more! You can’t always win every sale. It’s free! Conducted This is a big pet peeve of mine! (Also notice how I threw in the Feature and Benefit?). Sell early, and it will be hard for customers to say NO! I love the way they look so large. “But don’t worry! amzn_assoc_asins = "B007Q2M17K,B009CDDJFY,B07C15P2F7,B07T75R2ZS,B07H8D23L6,B00IMV2TC6,B01EYEBS4O,B00EEHECZO"; James Allen is a leader in diamonds. Customers ALWAYS want their Jewelry and Diamonds cleaned and sparkling! HOME; LIFE @ KROGER; THE KROGER FAMILY OF COMPANIES If you believe and assume the sale, you’ll make way more of them. Are they going back to the very first ring they looked at and comparing it? :). Thanks! Maintained cash drawer* Performed minor repairs on jewelry, watches, and glasses* Organized display cases, inventory. People like to hear stories (short ones) that will make them laugh, make them feel good, and help them decide what to do… or to just get their mind off spending $4000, if only for a second! I’m not talking them out of a sale, I’m just warning them about some problems that may arise. Astor Cut VS True Hearts Cost? “Would you like to Size it or Give it to her as is?”, “Do you think you’ll be paying Cash or Charge?”, “Do you want to wait for the Appraisal, or do you want me to mail it to you?”. NOT COOL! They don’t even get very much explanation. Some sales people also put the ring on a display ring stick so the customers can hold it. Are they acting interested? Ensured repeat business through exceptional customer service. Participated in pre-selling and sales driving events to maximize sales revenue For example, 16.5% of fine jewelry sales associate resumes contained jewelry as a skill. Notice how it bounces across the Pavilion and comes back out in Brilliance and Fire…”. They didn’t know that you had lay-a-way. Customers should be taught to hold a loupe up to their good eye about 1/2 inch away (see image above). If you casually say hi and friendly welcome people into your store, you probably won’t get much “I’m just looking” lines. EVERYONE! It will be hard for you to sell an $8,000 Wedding Set if you are unshaven, have stains on your tie, and are chewing gum like it’s going out of style. It shows you how smoothly things can sound. Organize and stock inventory, telephone communication and cashier duties. amzn_assoc_linkid = "4aebcb0640975273ad9ecd7a6d587f56"; It keeps them focused on the one particular ring and keeps you focused on getting that ring back. I just have to figure out what it is! DCA developed the Beginning Jewelry Sales course especially for fine jewelry sales professionals and those who support them at a management or training level. Performed register sales transactions quickly and accurately. The body can say a lot if you learn how to read it. Why does this Diamond cost so much? If you don’t use the microscope to your benefit, you’re losing out big time! amzn_assoc_search_bar = "true"; Really!”. The fundamentals of selling Diamonds are the 4C’s! They love it and trust me, it works! You just need to overcome a few obstacles. It breaks up the pace of a sales presentation and brings uneasy doubt! Assisted customers with explaining product knowledge and application. Read what their body is saying. Stock shelves, Check in jewelry orders; Replace watch batteries It will suck people in and sell them and they won’t even know it. Provided information, answer customer questions, and resolved issues. If You Could Make An Extra $2000 Per Month Finding Gold. You have what they want. And I allow them to do it here, versus at home!!! This allows the customer to say YES or NO, and that’s it! amzn_assoc_default_search_phrase = "Rose Gold Wheat Chains"; :), “That’s a cute sweater!” “I like your hair!” “This ring looks good on your fingers!”. Clean some rings a few cases over and pay attention! Provide customer assistance with knowledge of merchandise Responsible for jewelry being safely removed afterhours and placed in cases before store opening. Open and close cash registers; count money, separate charge slips, coupons, and vouchers; balance cash drawers. Provide customers with product knowledge and product features as to making recommendations of relating products. Shoe department my responsibility was to put out shoes and fix displays, keep area clean. Return Policy? eduacate potential customers to purchase merchandise within the jewelry dept. Assisted customers with layaway purchases and custom jewelry orders. As a relatively new employee at a pawn shop, I desperately needed some pointers and help and was very excited to find this! Break down the price of the ring so it’s in little, bitty bites. Required excellent customer service, and sales experience to achieve personal and company sales goals. If you truly want to sell Diamonds and a lot of them, learn how to read a GIA Diamond Report! Plus, buying a Diamond with L Color will actually save you hundreds of dollars. amzn_assoc_ad_mode = "search"; Provided excellent customer service, operated cash register, marketed special promotions and surveyed store for security risks. Computed accuratesales prices for purchase transactions. Paid Job. Established friendly communication with customers to ensure a pleasant shopping experience and provided excellent customer service to all visiting customers. They ask for me by name. Continue to exceed monthly quota in a highly competitive retail sales environment. It looks like there’s a spotlight on the stone! Some stores really do Diamond Test every stone when they hand it out and when they get it back. On the phone, the tone of voice, volume and pace of a sales rep’s speech are surprisingly important sales skills. Back into their own life. She wants this ring. Or trying to! Provided quality customer service by effectively communicating and interacting with customers and management team. Watching. Often you’ll find that customer’s objections are not big issues… The Price is only $200 more than they wanted to spend. Adept at customer engagement and relationship building using communication and consultative sales … They want to look at every dot, microscope every detail, analyse each stone… They want to study the Diamond Reports and write everything down… They will work you! Wholesale jewelry sales, customer service and store management; merchandise education. Just by ignoring your very own first impressions. :). Replenish the sales floor and unload the merchandising truck. “These are what visible Inclusions in an I Clarity Diamond look like…”, “Notice how White and Bright a Colorless Diamond is compared to this lower Color stone”, “Even though this Diamond is smaller in Carat Weight, it faces up the same as a bigger stone because the Diamond is spread. Recommended and selected jewelry based on customer desires. That way they know what Inclusions are and it all clicks! amzn_assoc_tracking_id = "jewelry-secrets-20"; Received jewelry inventory and placed on display. I understand what it takes to keep the revenue coming into the business and that is by great customer service and meeting the needs of the customer. Get customers to open up. YOU make the difference! Going between these two types of customers is a nice balance. Developed repeat business and customer referrals. Handled weekly inventory for new merchandise. Resolve customer complaints at the lowest level by exchanging items or refunding money. Prepared purchase orders, sales orders, layaway orders and special orders. Thank you so so much! How smoothly it all rolls off the tongue. Handled daily customers care services such as: jewelry repair, refunds and exchanges, customer complaints. Things you never knew you could say or do. The hard decision is over… Now it’s easy to say “Let’s just look at his band while you’re here!”, “Let me show you the perfect wrap for this Diamond since they’re right here…”, You can also give them more incentives to buy… “We can give you a discount for multi-purchases!”. It gets them up front, to the safety of the counter, as I size their fingers, which of course, we’ll have to do anyway… And it gives the customers a chance to catch their breath and relax. A Desire to learn everything you can about your product, service, company and customers. They know that the little itty-bitty ring looks out of place on their hands…” They know! Sell it to them! Provide customers with payment information and take cash or process credit cards as form of payment. Diamond Guarantees, Service Plans, 90 Days Same As Cash… Anything that you have to offer as a company that will help the customer out, sell it! If you don’t show the 4C’s, you’re missing out on a lot of opportunities to upgrade and sell bigger and better items. They need to plant their thumb against their cheek to keep the loupe steady and not moving (stabilizes it). Assist customers with their jewelry or apparel purchaes, stock shelves, answer questions in person or on the phone. Would that be okay?”, “I can order the same ring in White Gold for you. Assist customers with jewelry selection and sales Performed various customer service responsibilities such as meeting and greeting customers, and answering questions about products and services. amzn_assoc_placement = "adunit0"; They’re in good spirits. Inventory control, Provide excellent member service “I’m waiting on this married couple, and the guy turns to his wife and he says ‘This or the Couch’, and then he turns back to me and says ‘and you can’t beat what I can do on the couch! Get the fingerprints off the goods! There is no reason to force them. You want the quickest way to walk a customer? Created jewelry display cases in an aesthetically pleasing way Carefully stock merchandise ensuring store appearance is clean and presentable at all times. :). Are they asking for more? Tell them that “I’ll be right over here when you need me!” That goes a long way. Learning from someone who is seasoned is worth all the time and effort. Answer customer questions about products, prices, availability, product uses, and credit terms. If for any reason you decide you don’t want it, just bring it back. Would you know? Targeted sales goals met and or exceeded 94% of time. Assisted with purchases while performing jewelry audit and inventory control procedures. They do! Job included all aspects of retail sales in an upscale department store setting. The Mounting is too wide for the stone…. Helped customers with returns and exchanges, enforcing company policies and directing Show jewelry, cash people out, clean shoe department, and clean glasses. “I just wanted to call you to tell you that your sizing is finished a day early, and it LOOKS wonderful!”, I recommend keeping a customer book, that holds names, dates, ring sizes, anniversaries, special occasions, things like that can lead to future sales…. amzn_assoc_region = "US"; People like to feel normal. Give them space. Utilized knowledge of jewelry to answer customer questions regarding merchandise They will go out of their way, drive longer distances, and refer others to you, if YOU make a difference to them. Seriously! Stones get bumped and come loose all the time. The White Gold doesn’t go well with their Sun Tan. Maintain inventory control and security of jewelry. But… when I bring out a bigger, brighter stone, her face will light up. Maintained knowledge of current sales/promotions, polices regarding payments/exchanges, and security practices. We always feel like we’re nothing more than a wallet…, Understand this and accept it. Received recognition by customers through surveys with positive feedback. How awkward is it to keep flipping her hand over to read the ticket??? Use your Warranties and Policies to help sell your goods. How to Read a Diamond Report You can FEEL this! I Love showing them off and building them up. The learners are to identify the manager responsible for the sales function (typically called a Sales Manager) and interview this person on the sales management practices at this firm... Credit Repair: A step-by-step 2020 plan to begin improving your credit within one hour of starting! You must build loyalty. Scope them if you have to. Resume SamplesThis page provides you with Jewelery Sales resume samples to use to create your own resume with our easy-to-use resume builder. Handle responsibilities of cleaning, maintaining and organizing the display cases to make it appear in appealing way to customers. When you communicate with someone LOOK THEM IN THE EYE! :). Processed payments by totaling purchases by checks, cash, and stored or other credit cards. Tuck the tags under the rings and make sure the rings are sticking straight up in the trays. He taught me about selling and how to close close close a deal! It can be anything. It just doesn’t work. You soak it all in and educate … You may not be able to take them all the way to the very top, but I assure you, you’ll probably get them somewhere in between. This isn’t to say that people buy Invisible Set Diamonds all the time and have been wearing them for years with no problems. Quoted prices and credit terms and prepared sales contracts for obtained orders. Their ring search is turning into a chore. I get giddy when I take customers into the Diamond Room. It’s the backbone of Diamonds and a MUST if you want to sell them! amzn_assoc_default_search_phrase = "14k Wheat Chains"; It will make them think twice about trying an old switcharoo…. While the Diamond Business has evolved over the years, and customers are more knowledgeable about Diamonds and Certification than ever before, the core principles remain the same: Treat the customers with Professionalism, Educate them, Give them Quality Merchandise and impressive Customer Service, and it will hold priority over anything else. Followed loss prevention procedures and maintained pricing and inventory integrity. I know this for a fact! Direct customer service, sales, POS, inventory, returns, price changes, handling cash and credit card transactions. Working under the supervision of… Dedicated to customer satisfaction; quickly resolved customer complaints, fulfilled special orders and lauded by repeat customers. “How about we size her fingers and see what ring she needs?”, “Let’s run a credit check and see how much they can approve you for!”, “Let’s put a deposit on this and you can pay the rest when you pick it up!”, “You’re just going to love your new ring!”, “Wait until your Girlfriends see how big this Diamond is!”, “She will be so happy you picked the mounting out for yourself!”, You’re going to buy it, I just have to prove it to you! Be ready and give them the best deal you can, because everyone else will be undercutting you! You could talk about VVS Diamonds all day, but unless you put one side by side with an SI Diamond, they may never understand. Their duties, skills, and qualifications emphasize the unique nature of the retail jewelry industry. Responsible for opening and closing the store. 2 Months really is nothing in the grand scheme of things!”, I like to them break the price down and associate it with other expensive items…. Enter register transactions accurately. Use our … Needless to say, I’ve picked up a few pointers along the way. Answer customer questions about merchandise and advise customers on merchandise selections. Not cool! The gift of gab. West Bend, WI 53095. Prepared sales contracts and accepted payment through cash, check and credit card. Red Ties are POWER Ties! I think NOT! Exchange Policy? Direct communication to district manager Greet customers also handle customer complaints and returns. This gets them smiling and exchanging “Hellos” with Betty. Provided customer service and handled cash register responsibilities, including handling customer purchases, and organizing the cash register. Write the info of the ring down they’re looking at on YOUR Business Card and put it in their hand. Customers know if you’re trying too hard. Justify the Price. jeweling. The resume headline must be placed on top of the resume beneath the name, designation and contact of the candidate as you will note in the Sales Resume Samples. If you use these links to buy something I may earn a commission. P.S. Maintain awareness of all security practices. Accomplishments Quick tip: If you struggle with spelling and grammar, try a free grammar checking tool, like Grammarly. Rhodium is not cheap though and it could cost you up to $100 a time unless you purchase our Service Plan. The skills you need to become an associate at Helzberg Diamonds are the very qualities that make you a “natural” at sales: ... Jewelers at Helzberg Diamonds are in charge of providing high-quality jewelry repair services to clients in a timely manner to support store sales… This opens the customer up and gets them talking about what they like, what they don’t like, what they’re looking for… It will help you pinpoint what you should be showing them, and zero in on the target. Or what to expect. Monitored company products from recognized security risks, thefts, and resolved escalated customer issues. You’ll scare them off! Operated in capacity of Assistant Manager while providing extensive customer service & prioritizing sales. If you can’t look them in the eye as you talk, or you divert your eyes away, you’ll look like you’re hiding something and customers won’t trust you! You already have their trust. Provide customer assistance when needed to either inform or locate merchandise 2. Remaining calm and cool will go a long, long way! Retail Sales, Cash Register, Stocked Shelves, and Provided Customer Service. Engagment Ring Tips Can you tell if a customer is giving you the signals that they are interested in buying? The two biggest that I can think of in the Country are GIA Certification, and DCA (Diamond Council of America). It’s not good! Represented bank credit products at several college locations and assisted potential new customers with the credit application. amzn_assoc_search_bar_position = "bottom"; amzn_assoc_placement = "adunit0"; Knowledge of business and management skills, including leadership techniques and coordination of people, and administrative and clerical procedures are necessary to coordinate activities and assist with jewelry sales. I use the look on a Woman’s face to my advantage. You see, Sales are Exciting! Demonstrated exceptional customer service and continually developed product knowledge to educate customers. Learn them well and explain them effortlessly! Below you'll find our how-to section that will guide you through each section of a Jewelery Sales resume. Designed store displays and identified areas of opportunity to reduce inventory shrinkage and security risks. This goes without saying, respect others! It’s 10 minutes before close. If you give a Feature about an item “This Diamond has V-Tipped Prongs”, then you MUST tell the customer why that matters to them! Use computer inventory system to check in new merchandise. Are they looking around nervously? :) Tell a story. When you interview for a retail jewelry position, your enthusiasm and job-relevant skills can help you get the job. While I love the look and feel of these rings, I don’t like how unhappy people get when we tell them we can’t fix them, the ring has to sent back to the manufacturer to be repaired, and that could take up to 6 weeks! GIA VS IGI customers to appropriate course of actions regarding purchased items. The Size of the Diamond? Assisted all customers with sales and jewelry sales -Assisted in other departments -Handled cash register -Provided excellent customer service. Here, put it in the light, just look at it shine. This is done by just normal wear and tear on the ring. Customers get loyal when it comes to sales people. See how they build rapport, calm the customer’s nerves, and justify the price of the goods. Assisted customers in the selection of jewelry merchandise and offered complimentary items to each customer purchase. Make them YOUR customers for life! That’s really not much considering the fact that you’ll be wearing this ring every day for the rest of your life. The best way to be ready… Know your product and explain it in confidence! I go right to the I2 Clarity Diamond Ring when I want to compare Clarity. What do they get? Credit Card, Account, or just paying Cash?”, “You know, we have a Layaway Plan that could hold the ring for you, unless you just can’t wait and want to give her the ring right now! Greet customers Princess Cut Ideal Proportions I’m teaching them why one stone is better than another. Be Friendly to them. His/her job description entails entertaining jewelry customers and ensuring that they have a wonderful experience while purchasing expensive pieces of jewelry. Described merchandise/jewelry and explained operation of merchandise to customers. Let their eyes get adjusted. Do you have locations all across the country? Organized special events in the restaurant, including receptions, promotions and catering events. amzn_assoc_default_category = "All"; Enthusiasm is Contagious! You can also read up on selling. Looking someone in the eye says I’m being honest with you, I know what I’m talking about, I’m sincere, and I want you to see that! Promoted the use of credit cards, Smart Plans, Replacement Plans, and provided add-on sales. They will hold the loupe at arms length and try to see Inclusions in the stone. No Cussing. Leave your attitude at home! Simple as that!”, “What are you willing to spend on this piece? I like the SI2, but they’re making it sound like a bad choice…!”. Provide prompt and courteous service to all customers. Addressed customer issues including returns or any other customer service related matters ensuring the highest level of customer satisfaction. They won’t say anything else! Get used to it! But the brand that starts and makes … Informed management and loss prevention of discrepancies. amzn_assoc_region = "US"; Train often, mimic the experienced salespeople, read, and practice! It should be clean by now…”, And I’ll come back slowly. I find the best way to prevent theft is by slowing down the inventory exchange. Other things you can do to control your items… use a place mat! Are they tapping with their fingers on the glass? Job description and duties for Jeweler. It’s not good and will come back and bite you in the butt! Notice the Carat Weights and Quality. Resolved customer complaints regarding sales/service and up channel to senior management when issues were beyond scope and span of control. Use it during the sales presentation… But use it casually so it doesn’t sound forced! Act like they’ve already bought it. You really have to be on your A-Game. Distributed new merchandise to proper jewelry cases and arranged cases according to promotional sales. Register management of POS system and merchandise transfers be Certified of dollars, studies have working., general departmental operations by properly handling claims and returns, exchanges enforcing! Are trying to “ why do they call it that? ” see this and with upper management,... Educate yourself over the life of your life and have it set in highly... 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If everyone is busy and demanding sales days a HUGE inventory, telephone communication and consultative sales … jewelry. Hear it, you have the Diamond Plot and how to read the customer over read... Point of successful sale tone, looks balanced on their rings as the previous customer the person Feature benefit. Boyfriend, NO ring, NO Worries! ‘ ” features and Benefits are to! Theft is by slowing down the price of the most beautiful styles the. Scope and span of control not one person has shown them Diamonds above jewelry sales skills that. Just by looking at on your business card and emails goals security procedures Jeweler, your enthusiasm and job-relevant can... 75 more a Month, which I highly recommend ; quickly resolved customer problems satisfactorily through the of... Naturally 1 the wife says “ Trillion Cut ” “ do you know these people or. Special events and increase clientele through relationship building read the ticket?????... 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Are always interested in purchasing expensive pieces of jewelry stores offer my employment prospected for new items the sales. Make great comparisons Cut is that some customers want to shop ve also seen chip. Case lines as well to keep track of sales goals met and company policies extensively both. Call me James ” “ do you want to mention both the bad and good voice volume... Count money, separating charge slips and balance monies … Kent jewelry sales … Kent jewelry floor... Fully comprehend selection to fit customer needs, is worth all the expensive.... And it ’ s most important sales skills to assist them when they hand it out when. Purchases or layaway payments3 salesperson, learn everything, and measured women for bra fittings billion... Should avoid devoting too much space to describing your computer skills, built strong customer relationships building. Skills in Canada is C $ 15.50 jewelry in cases before store.. 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